Terms of Service
Version 2026.07.28 · Effective 2026-07-28 · Last updated 2026-07-28
These Terms govern your use of Faciro at faciro.com. By creating an account, you agree to these Terms, our Privacy Policy, and our Data Processing Addendum. These documents are not legal advice and should be reviewed with your own counsel where needed. Mauritius DPA 2017 is our primary privacy reference for product design; we do not claim certification or full regulatory compliance on your behalf.
Service description
Faciro is software for small and medium teams to manage employee leave (requests, approvals, balances), connect compatible attendance sources, and review working hours, absences, overtime, and a payroll summary, with a focus on Mauritius SMEs. Where configured, you may connect an attendance clock (for example Hikvision / Hik-Connect) or import CSV so punch data can appear beside leave. Faciro does not take or record attendance itself — punches happen on your clock devices. It is not legal, tax, payroll, or HR advice. Employers are responsible for configuring leave entitlements and any attendance display rules to match employment contracts and applicable local law. Faciro does not store biometric templates (fingerprints or face data).
Payroll preparation — important disclaimer
Faciro prepares workforce information (hours, leave, absence, overtime, and optional Mauritius money-sheet helper fields) to help HR, admin, or an accountant. Faciro is not a payroll processor: it does not calculate final payslips, remit statutory contributions, or pay employees. Customers must verify all calculations, rates, and helper amounts before using them for pay decisions. Errors from misconfiguration, incomplete punches, or incorrect salary helper inputs are the customer's responsibility.
Accounts
- Workspace admins (shop owner or HR) must provide accurate company and contact information.
- You are responsible for safeguarding your password.
- Admins are responsible for lawful collection of employee data in Faciro and for informing staff (see the Employee Privacy Notice).
- Do not share accounts or use the service for unlawful purposes.
Employer responsibilities
- Comply with the Mauritius Data Protection Act 2017 (and other laws that apply), including controller registration with the Data Protection Office when required
- Inform employees that leave, attendance, hours, and related data are processed through Faciro
- Ensure leave policies, balances, and payroll-helper inputs reflect your contracts and statute
- Maintain appropriate internal approvals and record-keeping
- Assign employees to managers so leave requests reach the right person — or approve yourself as Admin until you add a manager
- Verify payroll summary and helper outputs before paying staff
Data ownership and intellectual property
- Customer data:You (the workspace customer) own the employee and operational data you enter or import into your workspace (subject to individuals' rights under applicable law).
- Faciro IP: Faciro and its licensors own the platform software, design, trademarks, and documentation. These Terms do not transfer Faciro intellectual property to you.
Processing roles are set out in the Data Processing Addendum. See also Subprocessors and the Data Retention Summary.
Attendance machine limitations
Attendance integration depends on your compatible clock, network, Hik-Connect or CSV setup, and correct person ID mapping. Faciro does not claim every attendance machine works. Incomplete punches must not be treated as inventing hours. Device failures, sync delays, and mapping mistakes can produce incomplete or incorrect day sheets — you remain responsible for validating attendance before relying on hours, absence, overtime, or payroll summaries.
Acceptable use
You must not:
- Upload malicious files or attempt to breach security
- Access another company's data
- Reverse engineer or resell the service without permission
- Use Faciro in violation of applicable law
Availability
We aim for high availability but do not guarantee uninterrupted service. We may modify or discontinue features with reasonable notice where possible.
Limitation of liability
To the fullest extent permitted by law, Faciro is provided "as is". We are not liable for employment disputes, incorrect leave or payroll-preparation figures caused by misconfiguration or incomplete punches, data protection registration failures by the customer, or indirect damages. Our total liability is limited to fees paid in the 12 months before the claim (or equivalent if using a free tier).
Termination, export, and deletion
You may stop using Faciro at any time. We may suspend accounts that violate these Terms. Before termination or closure, export the reports and data you need through the product where exports are available. After termination, you may request deletion of workspace personal data; Faciro will handle deletion requests as described in the DPA and Data Retention Summary, subject to legal holds and limited backup windows.
Governing law
These Terms are governed by the laws of Mauritius. Disputes shall be resolved in the courts of Mauritius, unless mandatory local consumer protections require otherwise.